Refund policy

Returns & Refunds

We want you to love everything you order from Moor Hall Shop. If anything isn’t right, please get in touch at shop@moorhall.com and we’ll help.

Food and other perishable goods
Because of their nature, we can’t accept returns of food or other perishable items, including mincemeat, preserves, honey and Christmas puddings. The exception is if your order arrives damaged, faulty or incorrect.

Damaged, faulty or incorrect items
If any item arrives damaged, faulty or isn’t what you ordered, please email us within 48 hours of delivery. Include your order number and a photo of the item and its packaging. We’ll arrange a replacement or a full refund, including any delivery charges. You won’t need to pay to send anything back.

All other items
For non-perishable items such as glassware, aprons, kitchen tools, home fragrance and bath products, you can cancel your order within 14 days of receiving it. Items must be returned unused and in their original condition. For hygiene reasons, bath and body products can only be returned if their seal is unbroken.

To start a return, email us first and we’ll send you the returns address. Please return items within 14 days of telling us you’d like to cancel. Unless the item is faulty or incorrect, return postage is your responsibility. We recommend a tracked service.

Refunds
Once we’ve received and checked your return, we’ll refund you to your original payment method within 14 days. If you return a whole order within the cancellation period, we’ll also refund the standard delivery charge.

Questions
For any issue with your order, contact us at shop@moorhall.com and we’ll be happy to help.